The art of selling is about making things happen; gaining agreement to move ahead with a deal or a commitment. Negotiation – even if it is subtle – is an inherent part of most sales environments. Earlier this month the 11th annual ‘Olympics’ for hagglebots was held. This is a competition for artificial intelligence software […]
Understanding the emotional experience of clients
It’s often the case that customer satisfaction is measured by a survey that gives the level of satisfaction a numerical rating, like between 1 and 10. But emotions are not linear, so this form of measurement may be entirely misleading. Do you really know how to understand what your client is feeling? In a thought-provoking […]
What does your sales team really need to learn?
Does your sales team need to improve their results? In many cases the answer is Yes! But do you know which part of their sales efforts actually needs attention in order to achieve better outcomes? It’s not always any easy question to answer. Ask your sales team Ask your sales team what needs to be […]
How your phone could ruin your client meetings
Everyone has a smart phone. It’s hard to do your work outside the office these days if you don’t have one. It’s like a second brain isn’t it? Everyone is so used to carrying their phone around that often they don’t think twice about what to do with their phone when meeting with other people. […]
The holy grail of sales: how to get old dogs working with new tricks
For the Sales Directors in many companies that sell B2B the goal is to create a team of sellers that combine the wisdom and street smarts of the old dogs (this term is used in an affectionate way here), with the vim and vigour of the young, hungry up-and-comers. It can be the ‘holy grail’ […]